Help Desk Support:
- Remote assistance for troubleshooting and technical issues.
- User inquiries and problem resolution via phone, email, or chat.
- Dispatching technicians to client locations for hands-on troubleshooting and problem-solving.
- Setup, configuration, and maintenance of local area networks (LAN) and wide area networks (WAN).
- Network security assessment and implementation of firewalls, intrusion detection systems, etc.
- Network monitoring for performance optimization and troubleshooting.
- Diagnosis and repair of hardware issues for computers, servers, printers, and other devices.
- Hardware upgrades and installations.
Software Installation and Configuration:
- Installation, setup, and configuration of software applications, and updates.
Operating System Installation and Configuration:
- Installation, setup, and configuration of operating systems, and updates.
Training and Workshops:
- Employee training sessions on new technologies, software, and best practices.
- Cybersecurity awareness and training to prevent security breaches.
- Configuration, monitoring, and maintenance of servers for optimal performance and reliability.
Mobile Device Management (MDM):
- Management of mobile devices (smartphones, tablets) within the corporate environment.
- Implementation of security protocols, antivirus software, and anti-malware solutions.
- Vulnerability assessments and penetration testing to identify and address security risks.
- Consultation and migration to cloud platforms like AWS, Azure, or Google Cloud.
- Cloud infrastructure management and optimization.