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Help Desk Support:Remote assistance for troubleshooting and technical issues.
User inquiries and problem resolution via phone, email, or chat.
On-Site Support:Travelling to client locations for hands-on troubleshooting and problem-solving.
Network Management:Setup, configuration, and maintenance of local area networks (LAN) and wide area networks (WAN).
Network security assessment and implementation of firewalls, intrusion detection systems, etc.
Network monitoring for performance optimization and troubleshooting.
Hardware Maintenance:Diagnosis and repair of hardware issues for computers, servers, printers, and other devices.
Hardware upgrades and installations.
Software Installation and Configuration:Installation, setup, and configuration of software applications, and updates.
Operating System Installation and Configuration:Installation, setup, and configuration of operating systems, and updates.
Training and Workshops:Employee training sessions on new technologies, software, and best practices.
Cybersecurity awareness and training to prevent security breaches.
Server Management:Configuration, monitoring, and maintenance of servers for optimal performance and reliability.
Mobile Device Management (MDM):Management of mobile devices (smartphones, tablets) within the corporate environment.
Cybersecurity Services:Implementation of security protocols, antivirus software, and anti-malware solutions.
Vulnerability assessments and penetration testing to identify and address security risks.
Cloud Services:Consultation and migration to cloud platforms like AWS, Azure, or Google Cloud.
Cloud infrastructure management and optimization.